Answer Center

Pick the method that is the most convenient for you:

• Online – Save time when you pay online.
• In Person – Visit our Customer Care counter located on the first floor at City Hall. City Hall is located at 400 S. Vicentia Avenue.
• By Phone – Call us at (951) 736-2321 to speak to a Customer Care Representative and pay over the phone during business hours: Monday – Thursday, 7:00 a.m. to 6:00 p.m. or use our Automated System by selecting option 1 – available 24 hours a day.
• Drop Off Box – A drop box is located at City Hall, at 400 S. Vicentia Avenue. Payments received by 5:00 p.m. are posted to your account the same business day. Payments received after 5:00 p.m. are posted the next business day.
• Western Union Centers – Pay your bill at any of the 44,000 Western Credit Union Agent locations. To find the location nearest you, visit locations.westernunion.com and enter your zip code. A payment transaction fee will apply.
• Pay Near Me – Pay in cash at 7-Eleven® stores. Just take your bill with the barcode on the back to any 7-Eleven®. A service fee applies.

Please contact the Customer Care Team at (951) 736-2321 or e-mail CustomerCare@CoronaCA.gov for more information.

The current watering rules are:

• No watering between 10 a.m. and 8 p.m.
• Odd numbered addresses can water on Saturday, Monday and Wednesday only. * For example, if your street address is 401 Any Street, the street number ends with a 1, making this an odd numbered address.
• Even numbered addresses can water on Sunday, Tuesday and Thursday only.* If your street address ends with an even number, such as 302 Any Street, then you have an even numbered address.
• Watering on Fridays is prohibited. Since government institutions are not open on weekends, they may water three days per week of the agency’s choosing.
• Sprinkler times are limited to 20 minutes maximum per station per watering day. You can also practice cycle and soak, which can also help reduce runoff. You can have multiple cycles totaling no more than 20 minutes maximum per station per watering day.
• Drip irrigation times are limited to 90 minutes maximum per watering day.
• Watering during and within 48 hours after rainfall measuring ½” or more is prohibited.
• Street trees must be kept alive.
• Leaks and broken sprinklers must be fixed in a timely manner.
• Water cannot be allowed to runoff property.
• Washing hard surfaces is prohibited.
• Vehicles can only be washed using a bucket and hose with an automatic shut-off nozzle.
• Food establishments are prohibited from providing drinking water to patrons unless requested.
• The overfilling of swimming pools and spas is prohibited. The filling or refilling of ornamental ponds, streams and artificial lakes is prohibited.
• The operation of any ornamental fountain or similar structure is prohibited except for short periods of time to prevent damage, unless the fountain is recirculating.

To report water waste at someone’s home or business, please contact the Water Resources Team at (951) 736-2234, email StopTheDrop@CoronaCA.gov, or report it using the City’s SeeClickFix App. We will make contact with the individual or business and work with them to ensure the issue is resolved quickly.

The City has gone to Stage 2 of our Water Conservation Ordinance. Complete Stage 2 rules can be found online by clicking here. In addition, the City has accelerated reclaimed water conversions, has required all new construction projects to use reclaimed water for all construction activities, and has accelerated turf replacement projects throughout the City.

Pick the method that is the most convenient for you:

• Online – Save time when you pay online through the customer portal.
• Autopay - Currently, the Utilities Department accepts MasterCard, Visa, American Express, and Discover. If you choose to pay with a credit card in the autopay program, please make sure that you keep your credit card information updated.
• In Person – Visit our Customer Care counter located on the first floor at City Hall. City Hall is located at 400 S. Vicentia Avenue.
• By Phone – Call us at (951) 736-2321 to speak to a Customer Care Representative and pay over the phone during business hours: Monday – Thursday, 7:00 a.m. to 6:00 p.m. or use our Automated System by selecting option 1 – available 24 hours a day.
• Drop Off Box – A drop box is located at City Hall, at 400 S. Vicentia Avenue. Payments received by 5:00 p.m. are posted to your account the same business day. Payments received after 5:00 p.m. are posted the next business day.
• Western Union Centers – Pay your bill at any of the 44,000 Western Credit Union Agent locations. To find the location nearest you, visit locations.westernunion.com and enter your zip code. A payment transaction fee will apply.
• Pay Near Me – Pay in cash at 7-Eleven® stores. Just take your bill with the barcode on the back to any 7-Eleven®. A service fee applies.

Please contact the Customer Care Team at (951) 736-2321 or e-mail CustomerCare@CoronaCA.gov for more information.

Have an online account?

1. Log into your online account.
2. Click on View/Pay Bill.
3. Click on Enroll in Paperless.
4. Select Yes to receive e-Bills.

Don’t have an online account?

‍Click here to create one: My Account

When you sign up for e-Bills, you receive an e-mail notification that your bill is ready to view online.

An e-Bill is an electronic version of a paper bill.

Visit My Account.

1. Log into your account.
2. Click on View/Pay Bill.

According to U.S. Department of Transportation guidelines, the Riverside County is designated as a High Consequence Area (HCA). To learn more about HCAs click here*.

Public officials are encouraged to work with contractors to have a valid 811 ticket before excavation. Contractors must do so by law. Homeowners should call, too. This is a FREE service and it can help prevent injury, costly property damage and loss of utility service.  An overview of the 811 process and best practices for safe excavation near pipelines and other underground utilities can be found here.

Contact us and we can guide you through safe building around our major gas pipelines. We encourage you to review the information provided by the Pipelines and Informed Planning Alliance (PIPA) because the decisions you make can impact the safety of the community surrounding the pipeline.

Work with the 911 dispatchers in your City to understand and follow the Pipeline Emergency Operations Standard.

Tipping fees are charged by Riverside County Waste Management Department for every ton of waste disposed of at the Riverside County landfill. These fees pay for managing programs such as stormwater runoff, recycling and green waste. These programs help with water quality and reducing the amount of waste that is deposited at the landfill.

SoCalGas uses pipelines to deliver natural gas to residential and business customers for heating, cooking, manufacturing and other purposes. Because safety is our top priority, we implemented a rigorous Integrity Management Program (IMP), use the advanced safety inspection tools to determine pipe condition and maintain the safety of our pipelines. To learn more about the IMP go here.

Leaking gas from any damaged pipeline or gas meter could cause a fire, explosion, property damage and serious bodily injury. If a gas leak is suspected, don't light a match, candle, or cigarette. Don't turn electrical appliances or lights on or off. Leave the area and from a safe location call us directly at (800) 427-2200 or 911. For more guidelines on what to do if you encounter a leaking gas pipe or meter click here.

Go to socalgas.com (search “ SAFETY”). You can also contact me by email at LPetersen@SempraUtilities.com or phone at 909-335-7631.

We must have unobstructed access along our pipeline right-of-way to maintain and operate our facilities and to quickly respond to any pipeline emergency. Furthermore, tree roots can damage our pipelines.

Visit Waste Management of the Inland Empire’s website or the Riverside County Waste Management Department website.

The term for the Franchise Agreement with Waste Management is from November 15, 2023 through November 1, 2036.

• Copy of the Agreement
• Amendment 1
• Amendment 2
• Amendment 3
• Amendment 4

The City and any agency that enters into a franchise agreement with a waste service provider receives a franchise fee. The franchise fee is used to recoup the costs for maintaining streets and infrastructure that the heavy waste vehicles impact.

Both federal and state regulations are in place to ensure that public health, safety and the environment are protected against the impacts of landfill operations. The Riverside County Waste Management Department must obtain permits from multiple regulatory agencies to operate within Riverside County, including all of the following types of permits:

• Solid Waste Facilities Permit
• Waste Discharge Requirements Permit
• Stormwater Discharge Permit
• Permits to construct and operate gas management and leachate collection systems

All vehicles used by waste disposal companies must comply with air quality requirements set by the Air Quality Management District, or AQMD. These requirements result in the use of Compressed Natural Gas (CNG) vehicles instead of regular diesel burning vehicles. The cost of a CNG vehicle is much more expensive than diesel powered trucks, but they help to keep the air clean.

Landfills have the potential to pollute the environment and water supply if they are not contained properly. All landfills are constructed to reduce this possibility, including having liners on the bottom and top of the landfill. In addition, groundwater monitoring is required at all current and former landfill sites to ensure that no pollution is occurring. On average, it costs $500,000 per acre to construct the bottom liner and top cap of a landfill. In addition, each day the landfill must be covered to ensure that trash does not blow away - a very costly activity.

There are significant start-up costs involved in providing waste disposal and recycling services. These costs include expensive vehicles, staff, and ensuring the proper rights for disposal at a landfill. Because of these types of investments necessary to provide this service, most contracts for trash and recycling services are 20 years. There are also a very limited number of companies that provide such a service.

No. The Water Conservation Ordinance will remain in effect. There are still restrictions on imported water and the need to protect our groundwater levels. Tiered rates are part of a citywide conservation program.

Wondering how accurate your water meter is? Try this simple test:

1. Run water from the hose bib until the sweep hand on the meter dial is located at "0." Have one person stationed at the meter to monitor this sweep hand.
2. Place a 5 gallon bucket underneath the outside hose bib, making sure that it is on level ground.
3. Fill the bucket to the 5-gallon level and shut the water off. Repeat this two more times. The bucket will now have been filled and emptied three times, for a total of 15 gallons of water.
4. One rotation on the sweep hand of the meter is equal to approximately 7.5 gallons. Therefore, the sweep hand of the meter should have made two rotations around the dial. Since one rotation is 7.5 gallons, two rotations equal 15 gallons.

Here are some general instructions for flushing your water heater. If you have any questions, please call us at (951) 736-2234.

1. Turn gas valve to "pilot."
2. Hook up a garden hose to the water heater.
3. Open the valve until all of the hot water has drained from the water heater.
4. Close the valve where the garden hose is hooked up.
5. Allow the heater to fill up, and then close cold supply on top of heater.
6. Open up the hose bib again and let it drain. Repeat the cycle a couple of times.
7. Disconnect the garden hose, turn the water supply back on and turn the gas valve to the "on" position.

Click here for more detailed instructions with illustrations and a video on wikiHow.

Applicants may start or cancel water service by contacting Customer Care by telephone or in person. A new account set-up fee of $26 is charged on new accounts to offset the cost of establishing the account, which include creating accounting records, reading the meter and/or turning on the water service. The set-up fee is charged on the first utility bill of all new accounts.

An additional charge of $116 is incurred for after-hours service or service that is requested to be turned on within two hours of the close of business.

Hardness is largely caused by dissolved calcium and magnesium that may cause a mineral deposit on fixtures and dishes. Corona's water hardness averages from hard to very hard.

For the most updated average, please click here to read the Consumer Confidence Report under Frequently Asked Questions.

Surface water is pre-treated to remove suspended dirt particles. After filtration to remove solids, water is disinfected with chloramine to kill harmful microbes.

Groundwater from wells is treated, blended, and/or disinfected before it enters the distribution system.

Call the Utilities Department at (951) 736-2234 between 7 a.m. and 6 p.m., Monday through Thursday for more information. For after-hours emergencies, call (951) 736-2234 and press option 1 for Stand By. For more ways to report an incident or problem, see Reporting an Issue.

There are a few things that you can do to check to see if the pressure problem is on your side of the meter:

First, check the pressure/flow at your outside hose bib, usually located in the front of your home. If you are getting good flow at the hose bib, the problem may be isolated to somewhere inside your home.

Next, if there is very little pressure and flow from the hose bib, check your shut-off valve, usually located on or near the water meter box, to make sure it is opened all the way. If your shut-off valve is fully open, your pressure regulator may need to be adjusted or replaced. This pressure regulator is the customer's responsibility to replace if needed. If the problem is not found to be at the regulator, your service line may need to be replaced.

If you have a water softener, put it in bypass mode and see if the flow is better. If the flow is better, your water softener needs to be serviced.

Fluoride is not added to City water. Fluoride occurs naturally in Corona's water at an average of 0.3 parts per million (ppm), or 0.3 milligrams per liter.

For more updated information, please click here.

The City of Corona Utilities Department provides a safe and aesthetic water supply that meets and exceeds the State of California Health Services Standards. The Water Operations Division performs continuous water quality testing to ensure safe drinking water. The City monitors its water supplies for clarity and organic and inorganic chemicals, in addition to other ongoing tests. Each year, the results of these tests are compiled and is sent to Corona's customers in an annual "Consumer Confidence Report."

Click here for the current consumer confidence report, prior reports and for more information on water testing in our facilities.

Dissolved air in the water causes a milky appearance. When you turn on your faucet, the pressure is relieved and this allows the air to form bubbles that rise to the top of the glass. It will clear within a minute, beginning at the bottom of the glass.

Water System Flushing is required for many reasons. You will often see City crews replacing water services and pipes as part of the comprehensive strategy to keep the infrastructure strong and extend its lifetime. Flushing is also required for preventive maintenance of the water system to clean and scour the water mains to prevent the accumulation of sediments and bacterial growth. Operation of the City’s water system is regulated by the State Water Resources Control Board and the Board requires an extensive water quality flushing plan. No Water is Being Wasted! The discharge water is being collected by the storm drain system that flows to the Santa Ana River Basin. Once the water flows to the riverbed it percolates into the groundwater aquifer basin. This is made possible by the Santa Ana River Basin’s sandy bottom; it acts as a natural filter and absorbs the water for future use. Currently the City’s water supply is about 50% groundwater; groundwater is a valuable natural resource that can be delivered at a reasonable cost.

For discharges that cannot be handled by the City's wastewater system, connection to the Inland Empire Brine Line (previously known as the Santa Ana Regional Interceptor or SARI) may be necessary. The IE Brine Line was built specifically to handle high-saline waste streams.

In 1991, the Environmental Protection Agency (EPA) published a regulation to control lead and copper in drinking water. This regulation is known as the Lead and Copper Rule (also referred to as the LCR). Since 1991 the LCR has undergone various revisions. The treatment technique for the rule requires systems to monitor drinking water at customer taps. If lead concentration exceeds an action level of 15 micrograms per liter (parts per billion, ppb) or copper concentration exceeds an action level of 1.3 milligrams per liter (parts per million, ppm) in more than 10% of customer taps sampled, the system must undertake a number of additional actions to control corrosion. If the action level for lead is exceeded, the system must also inform the public about steps they should take to protect their health and may have to replace lead service lines under their control.

While the LCR applies to water utilities, the reduction of lead in Section 1417 of the Drinking Water Act sets standards for pipe, plumbing fittings, fixtures, solder, and flux. After June 1986, the act prohibits the use of any pipe, plumbing fitting, fixture, any solder, or any flux that is not lead free. It applies to the installation or repair of any public water system or any plumbing in a residential or non-residential facility providing water for human consumption.

The following are some actions you can take to reduce the chance of lead in drinking water:

• Flush taps before using water for drinking or cooking. If the water in the faucet has been unused for six hours or more, “flush” the tap. This is done by allowing cold water to run for 15-30 seconds. To conserve water, collect the flushed water for non-consumption purposes such as watering the garden or potted plants.
• Use only cold water for consumption: drinking, cooking, and especially for preparing baby formula. Hot water can dissolve more lead faster than cold water.
• After you have taken the precautions listed above, if you suspect a problem you can have your water tested. The only way to be sure of the amount of lead in your water is to have it tested by a competent laboratory. Testing is especially important for apartment dwellers because flushing may not be effective in high-rise buildings with lead-soldered central piping.

In January 2021, EPA issued revisions to the federal LCR. EPA’s new Lead and Copper Rule Revisions (LCRR) states that public water systems must comply with starting on October 16, 2024 as outlined in the Lead and Copper Improvement (LCRI) proposal. These requirements include the initial service line inventory, notification to persons served of known or potential lead service line, Tier 1 public notification of a lead action level exceedance, and associated reporting requirements.

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