Department of Water & Power

Phone: (951) 736-2321  
Fax: (951) 736-2455

In an emergency, please call
(951) 736-2234

Answer Center

Press Enter to show all options, press Tab go to next option

Welcome to the Department of Water and Power's Answer Center. Here are answers to most questions we receive. Simply select the type of question you have to get started.

  • Auto Pay

    • Q. Should I still pay my current bill?

    • Q. What does Autopay cost?

    • Q. What happens if a payment is rejected?

    • Q. What type of credit cards are accepted?

    • Q. Who is eligible to participate in Automatic Bill Payment (Autopay)?

  • Billing

    • Q. How do I pay my Bill?

    • Q. How do I read my bill?

    • Q. What do all of the charges mean?

  • Drought

    • Q. Can I build a pool?

    • Q. Can reclaimed water be brought to homes in separate pipes?

    • Q. Do I still have to comply with Watering Guidelines?

    • Q. How can I conserve?

    • Q. I need help adjusting my timer. What should I do?

    • Q. What about new development?

    • Q. What are the new watering rules?

    • Q. What do I do if I see water being wasted at someone’s home or business?

    • Q. What if I see water being wasted at City parks or parkways?

    • Q. What is the City doing about the drought and cutbacks?

    • Q. Will the City fine people?

    • Q. Will the DWP raise rates?

  • E-Bill Service

    • Q. How do I pay my Bill?

    • Q. How do I sign up to receive an e-Bill?

    • Q. How does an e-Bill work?

    • Q. What is an e-Bill?

    • Q. Where can I see my e-Bills?

  • Gas Pipeline & Safety Info

    • Q. Based on population and pipeline locations, what is the designation for my City?

    • Q. How can I make my City more safe and save resources by preventing pipeline incidents?

    • Q. How should I coordinate City planning and development projects with SoCalGas if my community is growing?

    • Q. If there is a major gas leak, how do I get emergency crews there as fast as possible?

    • Q. The Proposition 218 Notice spoke about tipping fee increases. What is a tipping fee?

    • Q. What does SoCalGas do to maintain its pipelines and protect the public?

    • Q. What should I do when there is a gas leak?

    • Q. Where do I get more pipeline safety information?

    • Q. Why does SoCalGas prune or clear trees in my City?

  • Trash & Recycling

    • Q. How can I learn more about landfills and Waste Management services?

    • Q. How long is the agreement with Waste Management?

    • Q. What is the Franchise Fee that the City collects from Waste Management?

    • Q. What kind of rules do landfills have to comply with?

    • Q. Why are the trash vehicles so expensive?

    • Q. Why are there so many regulations for landfills and why does it cost so much?

    • Q. Why hasn’t the City changed contractors?

  • Water Conservation

    • Q. Is the Water Conservation Ordinance changing?

  • Water Service

    • Q. How do I calibrate my water meter?

    • Q. How do I flush my water heater?

    • Q. How do I start or cancel my water service?

    • Q. How hard is my water?

    • Q. How is my water treated?

    • Q. What do I do if I have a water leak emergency or outage?

    • Q. What do I do if I have low or high water pressure?

    • Q. What is the fluoride content of the water in Corona?

    • Q. What is the water quality in Corona?

    • Q. When I turn on my kitchen or bathroom faucet, the water comes out white. What is wrong?

    • Q. Why do I sometimes see water flowing from fire hydrants or down the street?

Need assistance with other utilities?

Here's a place to start:

We care. Please take our short survey and let us know how we're doing.

Ask Ally
Powered by AboutXtreme