Dial-A-Ride

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Corona Dial-A-Ride is a general public demand responsive service that provides curb-to-curb transportation within the City of Corona area. All residents in the Dial-A-Ride service area are eligible for Dial-A-Ride service.

 


NOTICE: NEW SERVICE STRUCTURE OF THE CORONA DIAL-A-RIDE EFFECTIVE JANUARY 2, 2018

At the August 16, 2017 Council Meeting, City of Corona Council approved changes to the Dial-A-Ride Program from General Public Service to Specialized Service.  Under the Specialized Service, the service will only be available to Seniors (age 60 or older), persons with disabilities or persons who are certified under Americans With Disabilities Act (ADA).  And as such, individuals will be required to completed eligibility application to qualify under the Senior or Disabled category and obtain a DAR ID.  Individuals who are certified under ADA, will not be required to complete an eligibility application.  The new structure will become effective January 02, 2018. Click here for information on upcoming Eligibility Workshops. For the Corona Dial‐A‐Ride Eligibility Application, click here.

INFORMATION: (951) 736-2266 / (951) 734-7220

ALERTA: NUEVEA ESTRUCTURA DE SERVICIO DEL CORONA DIAL-A-RIDE A PARTIR DEL 2 DE ENERO DEL 2018

En la Reunión del Consejo del 16 de agosto de 2017, el Consejo de la Ciudad de Corona aprobó cambios en el Programa de Dial-A-Ride, donde el Servicio Público General cambiará a Servicio Especializado. Bajo el Servicio Especializado, el servicio solo será disponible para personas de la tercera edad (60 años o más), personas con discapacidades o personas que estén certificadas bajo la Ley de Americans With Disabilities Act (ADA). Y como tal, se requerirá que las personas llenen una solicitud de elegibilidad para calificar bajo la categoría de personas de la tercera edad (60 años o más) o personas con discapacidades y obtener una identificación DAR. Las personas que estén certificadas bajo ADA, no serán requeridas para completar una solicitud de elegibilidad. La nueva estructura entrará en vigencia el 2 de enero del 2018. La información sobre elegibilidad estará disponible en un próximo futuro. Haga clic aquí para obtener información sobre los próximos talleres de elegibilidad. Para obtener la solicitud de elegibilidad de Corona Dial‐A‐Ride, haga clic aquí.

INFORMACIÓN:  (951) 736-2266 / (951) 734-7220


To schedule your trip, please call (951) 734-7220 from 1 to 14 days in advance. If you would like a brochure mailed to you, or have a question or comment regarding the service, please click Contact Us and complete the necessary information.

Tips for Using Dial-A-Ride

  • To schedule your trip, please call (951) 734-7220 from 1 to 14 days in advance.
  • Plan ahead and allow for flexibility
  • Have your pickup and drop-off addresses ready for reservation agent
  • Please be ready and visible to the coach operator during the 30 minute window (15 minutes before scheduled pick-up time and 15 minutes after).
  • Have the exact fare ready
  • For your convenience, Dial-A-Ride links to RTA bus stops and Metrolink stations

 

Brochures and Service Area Information

 

Current Dial-A-Ride Fares (Tarifas)

Type of Rider

Per Ride

General Public
Publico General

$4.00

Seniors (60+)/Persons with Disabilities
Personas Mayores (60+)/Personas Inválidas

$2.50

ADA Certified
Certificado de ADA

$2.50

Medicare Card Holders
Tarjeta de Medicare

$2.50

 

Half Fare Program Description:

Seniors, persons with disabilities and Medicare cardholders are eligible to ride Corona Cruiser fixed route service at half fare ($0.70 vs. full fare of $1.50) during all hours of operation. Passengers must display their proof of eligibility each time they board a Corona Cruiser bus to receive the half fare.

Passenger Type  Proof of Eligibility 
 Seniors (60+)
  • California Identification Card
  • California Drivers License\
  • Riverside Transit Agency (RTA) Senior ID Card
 Persons with Disabilities
  • RTA Disabled ID Card
 Medicare card holder
  • Medicare Card

The City of Corona honors RTA photo ID cards for seniors and persons with disabilities. To receive an RTA Senior ID card, passengers must show proof of age 60 or above. To receive a Disabled ID card, individuals must present an application form completed by a doctor or licensed health care professional, or one of the following as proof of disability: Medicare Identification Card, Department of Motor Vehicles Disabled Person Placard Identification Card receipt, Braille Institute Identification Card, Disabled Veteran Service-Connected Identification Card, or a Social Security Income Award Letter along with proof of disability. Applications are available at the RTA business office, by requesting an application by telephone or by visiting RTA’s website.

Personal Care Attendants: Personal Care Attendants to ADA Certified Rider ride at no cost.
Asistentes de Cuidado Personal de Pasajeros certificados por ADA viajan sin costo.

Buddy Fare: Two or more seniors or persons with disabilities can ride with half fare off, when traveling together from one pick up address to the same destination address.
Buddy: Dos o más personas mayores o personas inválidas pueden viajar a mitad de precio, cuando viajan juntos desde la misma dirección de origen hacia la misma dirección de destino.

 

Metrolink Riders

General Public Dial-A-Ride passengers riding to or from a Metrolink station with a valid Metrolink pass pay a $1.00 fare. Seniors/Persons with Disabilities and ADA Certified passengers with a valid Metrolink pass ride at no charge when traveling to and from Metrolink stations.

 

Service Hours:

Reservation Hours:

Monday - Friday
(Lunes-Viernes) *

6:42 a.m. - 6:00 p.m.

Monday - Friday
(Lunes-Viernes)

7:00 a.m. - 5:00 p.m.

Saturday
(Sabado) **

8:52 a.m. - 4:15 p.m.

Saturday
(Sabado)

9:00 a.m. - 4:00 p.m.

* Trips must begin no earlier than 6:42 a.m. and end no later than 6:00 p.m. on weekdays.
** Trips must begin no earlier than 8:52 a.m. and end no later than 4:15 p.m. on weekdays.

Non-Operational Days (Dias que no opera)

Corona Dial-A-Ride does not operate on Sundays, or on the following holidays:
Corona Dial-A-Ride no opera los Domingos y en los siguientes Dias Festivos:

New Year's Day - January 1 • Nuevo Año - 1 de Enero

Memorial Day • Memorial Day

Independence Day - July 4 • 4 de Julio

Labor Day • Dia del Trabajo

Thanksgiving Day • Dia de Accion de Gracias

Christmas Day • Navidad

 

 

Americans with Disabilities Act (ADA) Priority Service

To comply with the Americans with Disabilities Act (ADA), Corona Dial-A-Ride provides priority service to ADA certified passengers over other passengers when providing Corona Dial-A-Ride service. When seating capacity or vehicle availability constrains Corona Dial-A-Ride from providing scheduled trips, priority will be given to ADA certified passengers. Corona Dial-A-Ride has a zero denial policy and will reschedule or bump senior, disabled and general public scheduled trips to accommodate scheduled trips for ADA certified passengers. A Reservation-taker will do their best to minimize impacts to scheduled trips when demand for Corona Dial-A-Ride service exceeds seating capacity or vehicle availability. If a scheduled trip is impacted, a Reservation-taker will contact you by 5:00 PM the day prior to your scheduled ride (regardless of when you scheduled the affected trip) to re-schedule your trip.

The Riverside Transit Agency (RTA) performs ADA certification services. To learn more about ADA certification, please call RTA at (951) 565-5000 (Monday-Friday 8:00 am to 5:00 pm), or visit RTA’s website here.

Americans with Disabilities Act (ADA) Door-To-Door Service

Door-to-door assistance for ADA certified passengers is available upon request. You must request door-to-door assistance when you reserve your trip. Drivers can assist you between the bus and front door of your pickup and drop-off location when:

Drivers can see the bus at all times;

The outermost door is within 150 feet of the bus;
Driver safety and security is maintained; and
Where a safe parking area is available

Americans with Disabilities Act Extended Hours of Operation:

In compliance with the Americans with Disabilities Act (ADA), Corona Dial-A-Ride operates extended hours for passengers with ADA certification. Corona Dial-A-Ride hours are extended to match the hours in which the Corona Cruiser bus operates. These extended hours provide ADA certified passengers with complementary service to the Corona Cruiser bus in compliance with the Americans with Disabilities Act (ADA).

Service Hours:

Reservation Hours:

Monday - Friday *
(Lunes-Viernes)

6:30 a.m. - 7:09 p.m.

Monday - Friday
(Lunes-Viernes)

7:00 a.m. - 5:00 p.m.

Saturday **
(Sabado)

8:52 a.m. - 5:09 p.m.

Saturday
(Sabado)

9:00 a.m. - 4:00 p.m.

* Trips must begin no earlier than 6:30 a.m. and end no later than 7:09 p.m. on weekdays.
** Trips must begin no earlier than 8:52 a.m. and end no later than 5:09 p.m. on Saturdays.

Sundays & Holidays:  Please leave a voice mail message with the details of your reservation request for next day service. For questions regarding the Corona Dial-A-Ride service, please call (951) 734-7220 to speak to a transportation dispatcher. For comments regarding the Corona Dial-A-Ride service, please call (951) 736-2266 to speak to a city representative.

 


 

Notification of Public Rights under Title VI of the Civil Rights Act of 1964

The City of Corona Transit Service (CCTS) operates its programs, activities, and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act.    Any person who believes he or she has been subjected to any unlawful discriminatory practice protected under Title VI may file a complaint with the CCTS. 

View Title VI Documents

Notificación de Derechos Públicos bajo el Title VI de la Ley de Civil Rights Act of 1964

El Servicio de Transporte de la Ciudad de Corona opera sus programas, actividades y servicios sin consideración de raza, color u origen nacional de acuerdo con el Title VI de la Ley de Derechos Civiles. Toda persona que crea que ha sido sometida a prácticas ilegales discriminatorias protegidas bajo el Title VI puede presentar una queja ante el CCTS.

Ver los documentos del Title VI

 


 

Reasonable Modification Policy

The Federal Department of Transportation has published a new regulation concerning the obligation of transit agencies to provide reasonable modification of policies or practices to accommodate the needs of individuals with disabilities. The regulation (49 CFR Parts 37.169) provides that customers with disabilities may request a reasonable modification of our policies and practices in order to use our services. City of Corona Transit Service (CCTS) patrons with disabilities may request a reasonable modification of a CCTS policy in advance by using the Reasonable Modification Request Form. Customers with disabilities may file complaints regarding denied requests for a reasonable modification or accommodation. Complaints may be made by any of the following methods.

Download the form here

Fax a request to (951) 279-3627
Send an email to PublWks@CoronaCA.gov
Call (951) 736-2266

Mail a request to:
City of Corona Transit Service
400 S. Vicentia Avenue, Suite 210
Corona, CA 92882
Attn: Transportation Planning Supervisor  

Política de Modificación Razonable

Federal Transit Administration ha publicado un nuevo reglamento relativo a la obligación de las agencias de transporte público de proporcionar una modificación razonable de las políticas o prácticas para dar cabida a las necesidades de las personas con discapacidad. El reglamento (49 CFR Partes 37.169) establece que los clientes con discapacidades puedan solicitar una modificación razonable de nuestras políticas y prácticas para poder utilizar nuestros servicios. Los patrones con discapacidades del Servicio del City of Corona Transit Service (CCTS) pueden solicitar una modificación razonable de la política de CCTS por adelantado usando el Formulario de Solicitud de Modificación Razonable. Los clientes con discapacidades pueden presentar quejas en relación con las solicitudes denegadas de una modificación o adaptación razonables.

Descargue el formulario aquí
Envíe una solicitud por fax al (951) 279-3627
Envíe un correo electrónico a PublWks@CoronaCA.gov
Llame al (951) 736-2266

Envíe una solicitud por correo a:
Servicio de Tránsito de la Ciudad de Corona
400 S. Vicentia Avenue, Suite 210
Corona, CA 92882
A la atención de: Transportation Planning Supervisor

 

 


 

Persons with Wheelchairs / Mobility Devices

The City of Corona Transit Service will make every effort to transport people and their wheelchair/mobility device regardless of size or weight, as long as the wheelchair lift and bus can physically and safely accommodate them.

Personas con Sillas de Ruedas / Aparato de Movilidad

El Servicio de Transporte de la Ciudad de Corona hará todo lo posible para el transporte de personas y sus sillas de ruedas/aparato de mobilidad, independientemente de su tamaño o peso, siempre y cuando el ascensor para sillas de ruedas y autobuses pueda acomodarlos física y seguramente.

 

 


 

 

ADA Complaints

If you have a complaint about the accessibility of our transit system or believe you have been discriminated against because of your disability, we recommend that you contact the ADA Coordinator or file a written complaint.  Please provide all facts and circumstances so we can fully investigate, including:

  • Your name, address, telephone number, and email address
  • Accessibility Complaint:  Time, date, location and reason you believe we are not accessible to persons with disabilities.
  • Discrimination Complaint:  Time and date of incident, description of incident and who was responsible.
  • If applicable, please provide vehicle number and/or route, employee name, number or description.
  • The form is available by clicking the link to the “Americans with Disabilities Act Statement” at the bottom of this page.

We record video at our facilities and in vehicles that we can use to investigate your complaint.  The retention period for video is 7-21 days.  The sooner we receive your complaint, the more likely it is that we can review video related to your incident.

Please submit complaints to:

Nelson D. Nelson
(951) 736-2266
Nelson.Nelson@CoronaCA.gov
400 South Vicentia Avenue
Corona CA 92882-2187

Or submit your written complaint to:
City of Corona Transportation Department, 400 S. Vicentia, Corona, Ca 92882