9-1-1 Dispatch Communications Center
For an Emergency always call 9-1-1
For Non-Emergency call (951) 736-2330 option 3
The Communications Center provides 24-hour service in the answering of all emergency and non-emergency police, fire, and medical calls. The Center is staffed by a team of 21 full-time Public Safety Dispatchers, 2 part-time Public Safety Dispatchers, and 4 Dispatch Supervisors each of whom are committed to providing exceptional service to the public. They are certified in Incident Command, CPR, and Emergency Medical pre-arrival instruction, in addition to being certified by the Commission on Police Officer Standards and Training (P.O.S.T.).
The Communications Center uses state-of-the-art technology to provide fast and effective emergency communication services. Using sophisticated radio communication, mobile data computers and a Computer Aided Dispatch and Records Management System, Communication Center personnel are able to process requests and expedite the dispatching of police and fire personnel in an emergency. In addition to providing useful management statistical information, our computer systems enable us to track hazardous locations and special information about a residence, which may pose a threat to the safety of the public or public safety personnel.
Our 27-member 9-1-1 Team combines decades of dispatching experience with a commitment to customer service.We process over 270,000 phone calls each year, including 120,000 calls for service involving the dispatch of Police and Fire Department personnel. Our goal is to coordinate the city’s resources to best address the needs of the citizens of the City of Corona. We are your first point of contact whether reporting an abandoned vehicle or a medical emergency.
It is the responsibility of the Dispatchers to answer and prioritize all in-coming 911 calls, police calls, and fire calls. They are also responsible for sending appropriate assistance to the citizens and tracking the activity of the field units.In 2017, the Communications Center, they received over 270, 000 telephone calls with approximately 48,000 of them being 9-1-1 calls which resulted in over 6,000 Emergency Medical Dispatch calls handled.
When to Call 9-1-1
- Any medical emergency
- Any crime involving weapons (guns, knives, bats, etc.)
- Any fires
- Any domestic violence
- Any in progress or just occurred crimes
- Any time a suspect is still in or near the area
When Calling 9-1-1
When you call 9-1-1 be prepared to provide the dispatcher with:
- The location where help is needed. Even though the address and phone number of where you are calling from should be shown on the 9-1-1 screen at the dispatch console, it is necessary for it to be verified.
- The type of problem. In order to prioritize the call, the Dispatcher will need to know if you are reporting an emergency or not. You will be asked for a basic description of what and when the incident occurred and if any weapons were used or seen.
- Suspect information. You will be asked for the description of the suspect, including clothing and the description of any involved vehicles. You will also be asked for the suspect's direction of travel.
- Any additional information you may have that relates to the incident. The more information we have about an incident, the more effective we can be in helping you.
When you call the police, please answer the questions that are asked of you. Many times you may think that the questions being asked are superfluous or unnecessary. However, if a question is asked, it is important. Remember, each dispatcher has been trained in asking the proper questions for both your safety and the safety of the Police Officers and Firefighters that will be responding to your call.TDD/TDY communication for the hearing impaired is available in our communications center at each of our consoles. Translation for non English speaking callers is also at each console through a statewide translation service.
If you call 9-1-1 by mistake, do not hang up!
Tell the Dispatcher that you called by mistake and that you do not have an emergency. Any time a Dispatcher receives a 9-1-1 call where there is no voice contact, the caller must be contacted to be sure that no actual emergency exists. Not only does this tie up the Dispatcher trying to contact the caller but it also ties up the Police Officer that will be dispatched to your address if we are unable to verify the existence of an emergency.
For more information, please contact Lisa Lorton, Support Services Manager, at Lisa.Lorton@CoronaCA.gov
Web-Watch allows emergency security web-cam access to the Corona Police Communication Center. Live video stream offers a visual account of an in-progress incident.
To be a part of Web-Watch simply provide the Corona Police Department with applicable Web-Cam addresses, logon ID and User Password. This information will be programmed into the Police Computer Dispatch System and associated with your business name and address, alerting emergency dispatchers when your business transmits an alarm, calls 9-1-1 or other emergencies.
If you are interested in Web-Watch please fill out the Web Cam section on the Alarm Permit Application.
For additional information contact the Corona Police Department's Fiscal Services Unit at 951-736-2397.