Solicitudes de servicio

‍City of Corona Privacy Policy

Effective Date: 06/24/2025

Introduction

The City of Corona is committed to respecting the privacy of every individual who visits our website or interacts with city services online.  

This Privacy Policy explains how we collect, use, and protect information obtained through our digital platforms, in accordance with applicable local, state, and federal laws. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

When you browse the City of Corona’s official website or engage with online services, we may collect both personally identifiable information (PII) and non-personally identifiable information.  

Personal information may be collected when you fill out forms, subscribe to newsletters, send inquiries, or use services such as online payments, event registration, or city service requests. This information may include your name, mailing address, phone number, email address, and other relevant details.

Additionally, our systems automatically collect technical information such as your IP address, browser type, access times, and the specific pages you visit. This data is used to monitor system performance, analyze user behavior, and improve website usability.

2. Use of Information

The City uses the information collected from you strictly for purposes related to the delivery of public services and the maintenance and improvement of our digital infrastructure. Your personal information may be used to respond to your requests for information or services, provide updates about city initiatives, or process transactions and permits.

In certain cases, you may be offered the option to receive communications via SMS (text message). These messages may include emergency alerts, service updates, appointment reminders, or notifications related to your engagement with city services. You will only receive text messages if you have explicitly provided your mobile number and opted in to receive such communications. Participation in text messaging is optional and is not required to receive city services.

Message frequency will vary depending on your preferences and services used. Standard message and data rates may apply, depending on your mobile carrier. Instructions for managing or opting out of these communications are provided in Section 5 below.

3. Sharing and Disclosure of Information

We do not sell or lease your personal information to third parties. However, we may disclose information when required to do so by law, such as in response to subpoenas, court orders, or other legal obligations. Additionally, certain information may be shared with other governmental entities or third-party vendors contracted by the City to carry out official functions. In such cases, all recipients of your data are required to comply with applicable privacy and confidentiality protections.

When third-party service providers are engaged to assist with digital communications, such as delivering SMS notifications on behalf of the City, they are contractually bound to protect your data and may not use it for any purpose beyond delivering authorized messages.

4. Data Retention

The City retains personal data only as long as necessary to fulfill the specific purpose for which it was collected or to comply with applicable legal or regulatory requirements. Once the retention period ends or the data is no longer needed, it is securely disposed of in accordance with our records management and data governance policies.

5. Your Rights and Choices

As a resident or visitor, you have the right to understand and control how your personal information is used. Subject to certain limitations, you may request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your data. You may also opt out of certain communications, such as newsletters, email updates, or SMS alerts, by following the instructions provided in those messages or by contacting us directly.

To stop receiving text messages, you may reply STOP to any SMS sent by the City. For additional help, you may reply HELP or contact us through the details provided in Section 11. Once you opt out, the City will promptly honor your request, and you will not receive further text messages unless you re-subscribe.

We are committed to honoring your communication preferences and ensuring that all messaging is conducted respectfully and transparently.

6. Security of Your Information

The City takes your privacy and the security of your data seriously. We employ a combination of administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include firewall protection, secure data storage, encryption protocols, regular system audits, and staff training in data protection practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure. Users are encouraged to take additional steps to protect themselves, such as avoiding the transmission of sensitive personal information unless absolutely necessary.

7. Cookies and Tracking Technologies

To enhance your browsing experience, our website uses temporary “session cookies” that store information during your active session. These cookies do not retain data after your browser is closed and do not track your activity across other websites. The City of Corona does not use persistent cookies or any form of behavioral tracking for marketing purposes.

Users who prefer not to accept cookies can adjust their browser settings accordingly; however, doing so may affect the functionality of certain features on the website.

8. Children’s Privacy

Protecting the privacy of minors is especially important. The City does not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If a parent or guardian becomes aware that a child has provided us with personal information without such consent, they should contact us immediately so we can take appropriate action.

9. External Links

Our website may contain links to external websites operated by third-party organizations or government agencies. These links are provided for convenience and informational purposes only. The City of Corona does not control or endorse the privacy practices of these sites and encourages users to review their respective privacy policies before providing any personal information.

10. Updates to This Policy

The City reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page and will take effect upon publication. We encourage users to periodically review this policy to stay informed about how we are protecting their information.

11. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or the City’s handling of personal information, please contact:

City of Corona Webmaster
Email: webmaster@coronaca.gov
Phone: 951-736-2400
Address: 400 S. Vicentia Ave., Corona, CA 92882

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