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DWP Efforts During COVID-19

Post Date:04/23/2020 10:00 AM

DWP Suspends Water Shutoffs to Provide Relief

We want to ensure our customers have access to core services during this unprecedented time and maintain our commitment to deliver safe reliable water service to our customers.  Effective March 17, 2020, DWP suspended shutoffs to all water and power customers – this effort ensured all customers would continue to have access to clean water and reliable power. Most planned electrical outages will be stopped, where possible, but temporary outages required to make essential maintenance to our system will continue to help prevent longer unplanned outages.  We understand these temporary outages can be an inconvenience and appreciate your patience as we work through them. 

DWP Temporarily Stops Late Fees and Delinquent Charges

In an effort to assist customers experiencing financial difficulties during COVID-19, DWP is temporarily suspending the collection and assignment of late fees and delinquent charges on customer accounts.  Our priority right now is to make sure that you have the essentials you need to get through this crisis. 

Any fees incurred prior to March 17,2020 will remain; however, no additional fees will be added after this date until otherwise noted. Both the utility shutoffs and fee suspensions are in effect until further notice.  

If you are experiencing a financial hardship or you are unable to pay your utility bill, we encourage you to continue to make regular payments even if you are not paying your bill in full.

City Hall Customer Care Counter - Closed to Public

Effective March 17 2020, the Customer Care Payment Counter located at City Hall was  closed to the public until further notice. Customers trying to pay a utility bill have the following options:

  • Sign up for Autopay by visiting www.CoronaCA.gov/WaterBill
  • Login to your utility account online to pay over the web
  • Pay your bill by phone.  Our Customer Care lines are open Monday through Friday, from 8 a.m. to 5 p.m. by calling (951) 736-2321.
  • Mail payments to: City of Corona, Department of Water and Power, P.O. Box 6040, Artesia, CA 90702-6040.
  • PayNearMe allows customers to pay cash payments at any 7-Eleven stores.
  • Payment Drop Box - located within the City Hall Parking Lot 400 at S. Vicentia Avenue.

Water Quality and Supply

DWP wants to remind customers that COVID-19 does not affect the quality or supply of Corona’s tap water. One of the primary ways to minimize the spread of this disease is to practice social distancing and reduce unnecessary outings. The public is encouraged to stay home and to avoid panic shopping including stockpiling of bottled water. Corona’s tap water remains high quality and plentiful, for more information please visit our COVID-19: Newsletter On Water and Sewer Updates.

Helping our Employees Stay Safe and Healthy

We are so grateful for our staff who continue to ensure your water and power remains reliable. To reduce the risk of contracting COVID-19, our employees who are able to conduct business remotely are teleworking.

To ensure seamless operations, some of our staff will continue to work at treatment facilities or in the field. We have procedures in place to protect workers’ health and well-being, including enhanced cleanings of our facilities, practicing physical distancing and limiting teams to small or individual groups to minimize exposure where physical distancing is not possible.

When you see our crews working in the field, please know that while we are happy to answer questions about the work we are doing, we ask that the community continue to observe the physical distancing guidelines of staying at least six feet away and the new California Department of Public Health recommendation to wear face coverings when out in public. This will protect you and our field staff, who are serving on the front lines to provide our customers reliable essential services.

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