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Scam Alert & Edison Safety Tips

Post Date:06/21/2019 10:40 AM

It has come to the City of Corona's attention that scammers pretending to be Southern California Edison (SCE) have been targeting customers in the region. Learn the signs of a scam and read safety tips to help protect you from scams.

Business customers can call 1-800-990-7788 or email csinfogov@sce.com for help with privacy/scams.

Residential customers can call 1-800-655-4555 or email csinfogov@sce.com for help with privacy/scams.

Signs of a Scam

Here are a few red flags to help you spot a telephone bill utility scam:

Scam: Caller demands immediate payment with the threat of shutting off your utility service.
Fact: SCE never calls customers over the telephone to collect overdue bills and will never demand immediate payment with the threat of service disconnection.

Scam: You’re instructed to buy a prepaid cash card at a local store chain within the next 30-60 minutes and load it with a specific amount of money.
Fact: SCE does not accept prepaid cash cards or Bitcoins for bill payments.

Scam: Caller claims to be from SCE’s Disconnection Department.
Fact: SCE does not have a “Disconnection Department.” 

Scam: Caller asks for money in person.
Fact: SCE employees never ask for, or collect, money out in the field.

Scam: You get a call on a weekend or holiday about an unpaid bill.
Fact: SCE does not conduct credit transactions on weekends or holidays.

Scam: You are told a truck with SCE letters and ‘Service Disconnect’ is en route to your home or business, or parked outside.
Fact: SCE does not own or operate vehicles with Service Disconnection Dept. signage.

Safety Tips

  • Never reveal personal information, including your credit card, ATM or calling card numbers (or PIN number) to anyone.
  • Never use a call-back number provided by an unknown caller to verify billing information. SCE does not use extension numbers. Instead, call legitimate SCE telephone numbers printed on your utility bill or access SCE’s website (SCE.com).
  • Shred your utility bill before disposing of it in your trash bin. Scammers can get your account number, balance and other key information from bills not properly discarded.
  • Don’t fall for the "15-30 minute rush drill," the amount of time the impostor gives you to pay. Take your time and verify your bill or account information by calling the SCE phone number listed on your bill. You will always have time to verify your bill.
  • If someone calls and requests you leave your residence at a specific time for a utility-related cause, call the police. This could be a burglary attempt set up by the caller.
  • Be suspicious of anyone who arrives at your house without an appointment asking to check an appliance, wiring or suggesting that there may be some other electrical problem inside or outside your residence.
  • SCE employees always have their SCE ID badge displayed on their person for customers to see.

For more privacy tips, such as how to recognize caller ID spoofing, please visit on.sce.com/ScamAlert.

SCAM English


Ha llamado la atención de la Ciudad de Corona que los estafadores que pretenden ser el Southern California Edison (SCE) han estado apuntando a clientes en la región. La siguiente información es para ayudarlo a conocer las posibles estafas y para ayudarlo a conocer los hechos detrás del servicio al cliente de SCE.

Indicios de una estafa

Estos son algunos indicios que pueden ayudarle a detectar una estafa telefónica:

Estafa: La persona que llama exige el pago inmediato bajo la amenaza de desconectar el servicio eléctrico.
Realidad: SCE jamás llama a sus usuarios para cobrarles facturas vencidas y jamás exigirá un pago inmediato bajo la amenaza de desconectar el servicio.

Estafa: El usuario recibe instrucciones de comprar una tarjeta de débito prepaga durante los próximos 30 a 60 minutos y cargarle dinero.
Realidad: SCE no acepta tarjetas prepagas Bitcoins para el pago de facturas.

Estafa: La persona que llama dice pertenecer al Departamento de Desconexiones de SCE.
Realidad: SCE no tiene un Departamento de Desconexiones.

Estafa: La persona que llama pide que el pago se haga en persona.
Realidad: Los empleados de SCE jamás piden ni reciben dinero fuera de las instalaciones de la empresa.

Estafa: Usted recibe una llamada un fin de semana o día feriado sobre una factura vencida.
Realidad: SCE no efectúa transacciones de crédito durante fines de semana o feriados.

Estafa: Le informan que un camión de SCE que dice "Service Disconnect" (Desconexión de servicio) está en camino a su casa o negocio, o que está estacionado frente a su domicilio.
Realidad: SCE no tiene ni utiliza vehículos que digan "Service Disconnection."

Para conocer de qué otras formas los usuarios pueden evitar las estafas, visita on.sce.com/ScamAlert

Alerta de Estafa

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